Process
HEPA Filtration
Multi-stage negative air containment captures microscopic bio-aerosols down to 0.3 microns.
24/7 Emergency Biohazard Response
Memphis, Tennessee·Proudly serving the Greater Mid-South
Memphis biohazard cleanup — we bring peace of mind & safety back to your home or business.
Biohazard cleaning and property damage restoration across Memphis and the Mid-South — from Downtown & Midtown to Germantown, Bartlett, Southaven & West Memphis. IICRC & OSHA certified technicians, available 24/7.
< 45
Min Dispatch
60+
Cities Served
4.9★
Client Rating
Insurance Billing
Most Insurance Accepted
•••• •••• •••• DIRECT
- We bill your insurance directly
- Most clients pay $0 out of pocket
- We handle the entire claim
LicensedInsuredBondedOSHA CertifiedIICRC CertifiedHAZWOPER Trained
STATUS: ACTIVEDISPATCH TIME: < 45 MINMEMPHIS · SHELBY COUNTY · TNMID-SOUTH COVERAGE: TN · MS · ARCERTIFIED: OSHA · IICRC · HAZWOPERINSURANCE BILLED DIRECTLYDISCREET UNMARKED VEHICLESSTATUS: ACTIVEDISPATCH TIME: < 45 MINMEMPHIS · SHELBY COUNTY · TNMID-SOUTH COVERAGE: TN · MS · ARCERTIFIED: OSHA · IICRC · HAZWOPERINSURANCE BILLED DIRECTLYDISCREET UNMARKED VEHICLES
As Featured In
Business InsiderYahoo FinanceAssociated PressMarketWatchLocal Memphis News
Professional Credentials
Certified · Insured · Trusted by Memphis families & businesses
OSHA Certified
Occupational safety
IICRC Certified
Inspection & restoration
HAZWOPER Trained
Hazmat emergency response
Licensed & Bonded
State licensed · insured
Insurance Approved
Direct billing accepted
HIPAA Compliant
Privacy-first protocols
Certified
OSHA
IICRC
HAZWOPER
HIPAA
Insurance Accepted
State FarmAllstateFarmersLiberty MutualUSAAGeicoProgressiveNationwide
Methodology
Specialized remediation,
delivered with surgical precision.
OSHA, IICRC & HAZWOPER certified protocols. Discreet unmarked vehicles. Direct insurance billing — most clients pay $0 out of pocket.
01
Crime Scene Cleanup
Blood spill, homicide, shooting scene & fingerprint powder remediation. Tear gas cleanup. Discreet unmarked vehicles, 24/7.
Blood SpillTear GasFingerprint Powder
View Protocol 02
Suicide & Trauma Cleanup
Compassionate self-harm and trauma scene remediation. You don't have to be present. Complete confidentiality guaranteed.
Self-HarmTrauma ScenesConfidential
View Protocol 03
Decomposition & Unattended Death
Undiscovered death, putrefaction and structural material removal. HAZWOPER-trained technicians, 1–2 hour response.
Undiscovered DeathSubfloor RemovalHAZWOPER
View Protocol 04
Hoarding Remediation
Level 1–5 hoarding, animal hoarding, rodent droppings and feces/urine cleanup. Zero-judgment, social worker coordination.
Level 1–5Animal HoardingRodent Droppings
View Protocol 05
Fentanyl & Meth Lab Cleanup
Certified fentanyl decontamination and drug residue remediation. Surface and air testing included. HAZWOPER & Decontec certified.
FentanylMeth LabsAir Testing
View Protocol 06
Odor Removal
Industrial hydroxyl and ozone odor elimination for decomposition, sewage, smoke and pet urine. We destroy odors permanently.
HydroxylOzonePermanent
View Protocol 07
Vehicle Decontamination
Blood, decomposition, fentanyl and bodily fluid removal from cars, trucks and fleet vehicles. Dealerships & first responders.
FleetDealershipsFirst Responders
View Protocol 08
Sewage & Mold Remediation
Category 3 blackwater extraction, structural drying, negative air containment, HEPA filtration & full property restoration.
BlackwaterHEPAAir Quality Cert
View Protocol 09
Commercial & Industrial Cleanup
Biohazard remediation for businesses, factories, warehouses & industrial sites. OSHA-compliant, minimal downtime, 24/7 discreet response.
BusinessIndustrialOSHA Compliant
View Protocol 10
Blood Cleanup
Blood spill, bloodborne pathogen & bodily fluid remediation. HIV, hepatitis B & C risk elimination. OSHA-compliant disposal.
Blood SpillBloodborne PathogensOSHA Compliant
View Protocol 11
Tear Gas Cleanup
Tear gas residue decontamination for homes, businesses and vehicles. CS, CN and OC gas remediation. Specialized equipment.
CS GasCN GasPepper Spray
View Protocol 12
Feces & Urine Cleanup
Human and animal waste remediation. Feces, urine, vomit cleanup. Sanitization, odor elimination, structural decontamination.
Human WasteAnimal WasteSanitization
View Protocol 13
Homeless Encampment Cleanup
Compassionate encampment cleanup and remediation. Biohazard removal, needle disposal, sanitization. Property restoration.
EncampmentNeedle DisposalCompassionate
View Protocol 14
Rodent Droppings Cleanup
Rodent droppings, urine, nest removal and decontamination. Hantavirus risk elimination. Attic, crawlspace, HVAC cleanup.
HantavirusRodent WasteNest Removal
View Protocol 15
Communicable Disease Disinfection
Virus, bacteria & superbug decontamination. MRSA, C. diff, norovirus, COVID-19. Hospital-grade disinfection protocols.
MRSAC. diffNorovirus
View Protocol Memphis Metro Coverage
Proudly serving Memphis & every surrounding neighborhood
From Downtown and Midtown Memphis out to Bartlett, Germantown, Collierville, Southaven, Olive Branch and West Memphis — our certified crews live and work across the Mid-South. That local presence means a discreet, fully equipped team at your door within 1–2 hours, 24/7.
Leaflet © OpenStreetMap © CARTO
TennesseeMississippiArkansas
Service Areas
Memphis neighborhoods we serve.
Our crews live and work across the Greater Memphis metro, so we can be on-site within 1–2 hours — anywhere in the Mid-South. Below are the neighborhoods and surrounding communities we serve most often. Don't see yours? We likely cover it — just call.
Downtown MemphisMidtown MemphisOverton SquareCooper-YoungCrosstownHighland HeightsEast MemphisGermantownColliervilleCordovaBartlettArlingtonLakelandMillingtonWhitehavenSouth MemphisOrange MoundFrayserRaleighBartlett EastHickory HillBerclairNutbushWestwoodWest Memphis, ARMarion, ARSouthaven, MSOlive Branch, MSHernando, MSHorn Lake, MS
Don't see your neighborhood listed?
We dispatch across all of Shelby County and the surrounding tri-state area.
Sanctuary Restored
From process to peace.
We document remediation through two lenses — the tactical precision of our equipment, and the stillness of a space fully restored.
Peace
Restored Living Space
Full structural drying, ATP-tested surface verification and certificate of completion issued.
Process
UV-C Sanitization
High-intensity ultraviolet decontamination eliminates residual pathogens at the molecular level.
Peace
Certified Clean Seal
A technician places the certified-clean seal — the final gesture of a scene fully restored.
← Scroll to explore the restoration sequence →
See Our Process
From containment to certified clean.
Watch how our certified technicians establish containment, deploy HEPA filtration and restore a space to a safe, certified-clean condition — discreet, methodical, and compassionate at every step.
Insurance Billing
Most Clients Pay $0 — We Bill Your Insurance Directly
Homeowners' and renters' insurance in Tennessee typically covers biohazard remediation including crime scene, trauma, suicide, and decomposition cleanup. We handle your entire claim.
How the Insurance Process Works
1
Call 911 Bio Cleaning
We answer 24/7. Tell us what happened and your insurance carrier. We handle everything from here — dispatching across the Greater Memphis metro within 1–2 hours.
2
We Open Your Claim
Our team contacts your insurer and local Mid-South agent directly, documents the scene, and submits all required paperwork on your behalf.
3
Work Gets Approved
We work with the adjuster to ensure all remediation costs are covered. No surprise bills. No upfront payment required.
4
Scene Fully Restored
We complete all certified biohazard remediation, provide an ATP-tested certificate of completion, and close the claim.
Accepted Insurance Carriers
We work directly with all major Mid-South regional and national homeowners' insurance carriers across Tennessee, Arkansas & Mississippi.
State Farm
Allstate
Farm Bureau of Tennessee
Tennessee Farmers Mutual
Farmers
Travelers
Liberty Mutual
Progressive
USAA
Auto-Owners
Nationwide
Erie Insurance
Citizens Insurance
AAA Tennessee
...and most other regional carriers. Call us to verify your coverage before we arrive.
Pricing Transparency
How much does biohazard cleanup cost?
No two biohazard scenes are identical, so the final cost depends on the conditions at your property. We assess the scene thoroughly and give you a transparent estimate before any work begins. Here's what drives the cost — and why most of our clients pay $0 out of pocket.
Extent of Contamination
The total size of the affected area and how deeply biological fluids have migrated into flooring, subfloors, walls or multiple rooms. Larger or deeper contamination requires more containment, labor and material disposal.
Time Since the Incident
Biological material breaks down quickly in Memphis's warm, humid climate. The longer a scene sits unaddressed, the further bacteria and odors spread — requiring more advanced deodorization and remediation.
Access & Site Conditions
Tight layouts, multi-story homes, high-traffic commercial spaces or vehicles with limited access can require specialized equipment and containment tracking to remediate safely and discreetly.
Most clients pay $0 out of pocket
Homeowners, renters and commercial policies typically cover biohazard remediation after a covered event. We bill your insurance directly and handle the entire claim — call now for a free coverage check.
Payment options:
Insurance Direct BillingVisaMastercardDiscoverAmerican Express
Insurance & Billing
Insurance questions, answered clearly.
Billing shouldn't add stress to an already difficult moment. Here's exactly how coverage, claims, and out-of-pocket costs work when you hire 911 Bio Cleaning.
Have a billing question we didn't cover?
Call us — we'll walk through your coverage and costs before any work begins.
Why DIY Is Never Safe
The hidden dangers of biohazard exposure.
Blood, bodily fluids, decomposition and chemical residues contain pathogens and toxins that can't be removed with household cleaners. Attempting DIY cleanup puts you at serious risk of infection, chemical exposure and cross-contamination throughout your property.
Bloodborne Pathogens
Blood and bodily fluids can carry HIV, hepatitis B, hepatitis C and other life-threatening viruses invisible to the naked eye.
Airborne Contamination
Bacteria and odors from decomposition spread through HVAC systems and air ducts, contaminating areas far beyond the visible scene.
Fluid Migration
Biological fluids penetrate flooring, subfloors, walls and structural framing, spreading contamination deep into the building materials.
Toxic Chemicals
Tear gas, fentanyl and drug residues are invisible, persistent and potentially lethal. Trace amounts can cause serious harm or death.
Don't risk your health. Our certified technicians have the training, PPE and equipment to safely remediate any biohazard scene. Call now for immediate dispatch.
Call (844) 393-2902Who We Serve
Compassionate support during difficult situations.
No one should face the aftermath of a crisis alone. We work alongside the people and institutions who need reliable help during critical moments.
Families & Loved Ones
You focus on healing. We handle the rest with compassion and discretion, carefully restoring your space while honoring the dignity of those affected.
Get help nowLaw Enforcement
We work alongside first responders after the scene is released. You focus on the investigation, we handle the remediation with complete confidentiality.
Partner with usBusinesses & Property Managers
Your people are worried and your doors need to stay open. We restore affected environments quickly and discreetly so you can resume operations safely.
Commercial services1 hr
Average Dispatch
5.0★
52+ Verified Reviews
$0
Most Clients Pay
24/7
Always Answering
Why 911 Bio Cleaning
The Greater Memphis metro's trusted remediation team.
When law enforcement releases the scene, the cleanup is your responsibility. We're the certified, compassionate team that steps in — discreet, fast, and fully insured.
24/7 Emergency Response
We answer every call day and night. When police, fire and paramedics leave the scene, we're ready — crew dispatched within 1 hour.
OSHA & IICRC Certified
Bloodborne pathogen certified, HAZWOPER trained, following strict OSHA, EPA and state regulatory guidelines for biohazard remediation.
Discreet Unmarked Vehicles
Unmarked vans preserve your privacy. Complete confidentiality on every job. You never have to be present during remediation.
Compassionate Local Team
Zero-judgment approach with coordination for social workers and APS. We check on families afterward — because the work is human first.
State of Tennessee Licensed Fully Bonded & Insured Bloodborne Pathogen Compliant
9
Owner photo placeholder
15+ Years Experience
Meet The Team
Your trusted local remediation team.
Our team brings decades of combined experience in biohazard remediation, restoration and emergency response. We've helped hundreds of families, businesses and property owners across the Greater Memphis metro through their most difficult moments.
Every technician is OSHA-certified, IICRC-trained and HAZWOPER-certified. We approach every job with compassion, discretion and the highest professional standards, because we know that behind every call is a person or family on their worst day.
Memphis Metro Families
What Our Neighbors Say
Real reviews from families across the Greater Memphis metro who trusted us during their most difficult moments.
"They arrived within 90 minutes of my call to their East Memphis office. Discreet, compassionate, and the insurance was fully covered."
S
Sarah M.
East Memphis
"Unmarked van, total professionalism. They handled everything with our insurance so we paid nothing. Truly grateful for their care."
J
James R.
Germantown
"From the first call to final walkthrough, calm and orderly. They explained every step. That sense of control meant everything to us."
D
Diane K.
Bartlett
"After a fentanyl exposure in our rental, they contained the scene and gave us a certified-clean report. True professionals, dispatch to finish."
M
Marcus T.
Southaven, MS
"They treated my mother's home with more respect than I thought possible. Compassionate, patient, meticulous. Call them first."
L
Linda P.
Collierville
"Our property management company uses them exclusively across all our Memphis properties. Always fast, always thorough, always discreet."
D
David L.
Midtown Memphis
Trusted by Families
5.0 stars across 52+ verified reviews.
“911 Bio Cleaning responded within an hour of our call. They were incredibly professional and compassionate during an extremely difficult time for our family. They handled the insurance, the cleanup, and checked on us afterward. I can't thank them enough.”
S
Sarah M.
Memphis, TN
Trauma Scene Cleanup
“Discreet, respectful, and thorough. They arrived in an unmarked vehicle and treated our home and our loss with total dignity. The insurance was handled entirely on our behalf — we paid nothing out of pocket.”
J
James R.
Germantown, TN
Decomposition Cleanup
“From the first call to the final certificate of completion, the process was calm and orderly. They explained every step. After everything we'd been through, that sense of control meant everything.”
D
Diane K.
Bartlett, TN
Hoarding Remediation
“After a fentanyl exposure in our rental unit, we were terrified. Their team contained the scene, remediated every surface, and gave us a certified-clean report. True professionals from dispatch to final walkthrough.”
M
Marcus T.
Southaven, MS
Fentanyl Remediation
“They treated my mother's home with more respect than I thought possible. Compassionate, patient, and meticulous. I hope no one ever needs this service — but if you do, call them first.”
L
Linda P.
Collierville, TN
Unattended Death Cleanup
Request a Free Quote
Tell us what you need. We'll handle the rest.
Send us a few details about your situation and a certified dispatcher will call you back within minutes — 24/7. For active emergencies, call now for immediate dispatch.
Emergency Dispatch · (844) 393-2902 1–2 Hour Response OSHA · IICRC Certified Most Clients Pay $0
Request a Free Quote
In an Emergency
The 5 questions clients ask when it matters most.
Fast, direct answers about response times, insurance coverage, and what to do right now — the questions people ask us in the first minutes of a biohazard emergency.
We handle the details
- Direct insurance billing — most clients pay $0
- OSHA, IICRC & HAZWOPER certified crews
- Discreet, unmarked vehicles
- Certificate of completion provided
Proudly Local
Built for Memphis & the Mid-South.
Memphis is a proud, resilient city — a unique mix of Southern hospitality and cultural innovation, alive with flavor and sound. From Beale Street to the Mississippi River, this is a community that looks out for its own.
911 Bio Cleaning was founded to serve our neighbors in their hardest moments. Our crews live and work across the Greater Memphis metro — we know the neighborhoods, the climate, the property types, and the people. When you call, you're not reaching a national call center. You're reaching a local team that treats your family, your property, and your privacy like our own.
Locally owned · Serving 60+ Mid-South communities · 24/7
Birthplace of the blues, soul & rock 'n' roll
World-renowned barbecue & Mid-South cuisine
Shelby Farms Park & the Mississippi Riverfront
Major healthcare, shipping & logistics hub